Privacy Policy

Who We Are

This privacy policy applies to the Lubcon International E-Store at lubcon.ng, operated by Lubcon International (hereafter “Lubcon”, “we”, “us”, or “our”), based in Ilorin, Kwara State, Nigeria. Our contact email is info@lubconinternational.com.

Information We Collect

We collect the following types of information:

• Account information: Name and email address when you create an account.
• Order information: Shipping address, order contents, and payment references (we do not store card numbers — payments are handled by Paystack).
• Usage data: Pages visited, browser type, device, and referring URL, collected via standard server logs.
• Cookies: Session cookies for the shopping cart and authentication. No tracking or advertising cookies.

How We Use Your Information

• To process and fulfil your orders
• To send order confirmation and shipping updates
• To manage your account and order history
• To respond to your customer service enquiries
• To improve the store based on anonymous usage data

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Payment Processing

All payments are processed by Paystack, a PCI-compliant payment provider. When you pay on our store, your card details are entered directly into Paystack's secure systems. We only receive a payment reference and status — we never see or store your card number, CVV, or bank details.

Data Retention

We retain your account and order information for as long as your account is active or as needed to fulfil orders and meet legal obligations. You may request deletion of your account and personal data at any time by emailing us.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, email info@lubconinternational.com.

Cookies

We use only essential cookies — for keeping you logged in and maintaining your cart. We do not use advertising cookies or third-party tracking pixels. You can disable cookies in your browser settings, but this will prevent you from logging in or adding items to your cart.

Changes to This Policy

We may update this policy periodically. When we do, we will update the date at the top of this page. Continued use of the store after any changes constitutes acceptance of the updated policy.